Introduction
These terms and conditions govern the relationship between Sound Soap and its customers regarding the use of the Sound Soap website and the purchase of products.
Products
Sound Soap offers a range of products formulated using proprietary in-house recipes or sourced from outside manufacturers vetted for quality assurance. Product availability, descriptions, and specifications are subject to change without prior notice.
Orders and Payment
Placing an order through the Sound Soap website constitutes an offer to purchase products subject to these terms and conditions.
Sound Soap reserves the right to accept, decline, or cancel orders at its discretion. Payment must be made in full at the time of purchase through accepted payment methods.
Payment Methods and Policies
We accept all major credit or debit cards and PayPal. If you pay using PayPal, the funds have to clear our bank before we can ship your order. All international orders’ funds must clear our bank before we can ship your order regardless of how you paid.
No checks, money orders, COD, or credit accounts are accepted. We do not offer credit terms or Net 30 Day credit accounts.
Shipping and Delivery Sound Soap aims to fulfill orders promptly, but delivery times may vary depending on factors beyond our control. We are not liable for any delays or damages during shipping. We currently use flat rate USPS shippin.
Returns and Refunds
Sound Soap understands the importance of customer satisfaction. While as a small business, we face unique challenges, we are committed to providing a positive experience for our customers.
Due to sanitation reasons and the nature of our products, Sound Soap does not typically accept returns.
However, we value your feedback and strive to address any legitimate concerns promptly. If you have a complaint about a product, please contact us within 14 days of purchase. We will work with you on a case-by-case basis to find a satisfactory resolution.
Refund eligibility for complaints, such as product defects or issues affecting functionality, will be assessed at the discretion of Sound Soap.
Cosmetic preferences, such as scent or appearance, are not eligible for refunds.
All content on the Sound Soap website, including text, images, logos, and trademarks, is the intellectual property of Sound Soap and is protected by copyright laws.
Liability
All of our products at Sound Soap are provided in good faith, without guarantee, and are sold without warranty of any kind. While we test a small portion of every product batch before sale, purchasers are responsible for determining the suitability of products for their specific use through their own tests and evaluations.
Sound Soap assumes no liability for damage or injury resulting from the use of our products. We are not liable for direct, indirect, or consequential damages, including loss of use or profits, arising from the use or suitability of our products.
Although we test all products, we cannot guarantee that they will agree with everyone. Any instructions or tips provided are based on personal experiences, feedback from testers, or customers, and we cannot guarantee universal effectiveness.
Once a package has been shipped, we cannot vouch for its contents, and therefore, we do not accept product returns as per our terms and conditions. Please note that all prices and policies are subject to change without notice. Thank you for your understanding
Governing Law These terms and conditions shall be governed by and construed in accordance with the laws of Connecticut. Any disputes shall be resolved exclusively in the courts of Connecticut.
Changes to Terms and Conditions Sound Soap reserves the right to modify these terms and conditions at any time without prior notice.
Customers are responsible for reviewing the terms periodically. Continued use of the Sound Soap website or purchase of products after changes signify acceptance of the updated terms.
Contact Information
For inquiries or concerns about these terms and conditions, please contact Sound Soap at 2036557627 or soundsoapco@gmail.com. By using the Sound Soap website or purchasing products from Sound Soap, you agree to abide by these terms and conditions